How to claim your Apple Music artist profile through ‘Connect’

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Apple Connect: how to claim your profileTake control of your artist branding on Apple Music

Apple just announced the launch of their new on-demand streaming service: Apple Music.

If you’re including streaming services in your distribution through CD Baby, your music will already be at Apple Music when they launch on June 30th.

One of the most exciting features of Apple Music is ‘Connect,’ a social bridge between artists and fans. With Connect, you can customize your artist branding on Apple Music by adding photos, bios, videos, songs, and other promotional content that your fans can comment on, like, and share via Messenger, Facebook, Twitter, or email.

[Note: the exclusive content you share via Connect will be ad-free, and it will NOT be monetized — so you still need go through a label or distributor in order to get paid for streaming activity on Apple Music.]

So… how do you claim your artist profile on Apple Music?

1. First, you must have your music on Apple Music. Again, if you’re already including streaming services in your distribution through CD Baby, we’ve got you covered. You can jump down to step #2.

If you don’t have your catalog on Apple Music yet, you must go through a label or aggregator to get your music onto the streaming service.

As an Apple-approved distributor, CD Baby can deliver your music to Apple Music quickly. So sign up your music today!

2. Go Here. Enter in your Apple ID and Password.

Claiming your Apple Music artist profile

3. Select the type of content you’d like to manage (choose “Artists”).

Claiming your Apple Music profile through Connect

4. Click the ‘+’ link on the next screen.

Claiming artist profiles on Apple Music

5. Click ‘+’ again on the next screen and enter your iTunes Store artist page URL into the popup.

Claiming artist profiles on Apple Music

The reason I suggest entering the iTunes Store link rather than your artist name is because there may be other artists out there with identical or similar names (for instance: there’s probably a few singers named “Sam Smith”), and entering the exact iTunes URL will prevent confusion and delays.

6. Select your role (solo artist, band member, manager, etc.) and fill out the subsequent fields.

Claiming artist profile on Apple Music

If you don’t have a manager or label, just enter your own information for both and pat yourself on the back for being totally DIY.

7. Click “done.”

Apple Music Connect

8. You’ll soon receive an email that looks like this:

Apple Music Connect

Which means… keep waiting a little bit longer. Your submission is pending and Apple will contact you when they’ve reviewed the submission. Once your submission is approved you can log back in and start updating your artist profile on Apple Music!

Are you excited about Apple Music? What will be the impact of this service on the music industry? Let us know in the comments below.

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  • Wonderful news, thanks for keeping us up to speed and looking forward to this week’s new learning curve (err service)!!!! 😉

  • Great job Chris! Following this closely…

  • Nice. Thank you CDbaby!

    • OneAM1

      Nice indeed. Thanks from me too CD Baby. I went into Apple Connect and submitted my claim for my artist page and everything worked as explained for me so hopefully, everyone else’ issues have been solved also. Again, thanks.

  • David Miller

    Any idea what date might we expecting the email from CDBaby “with more details on accessing your Connect account and customizing your artist profiles.” Thanks

  • Step 2 never works…. It says “Your Apple ID isn’t enabled for iTunes Connect”. What would you recommend I do to have it enabled?

    • StevenCravisMusic

      This happened to me at first, because I tried to use a new Apple ID I just had made. Then I tried a past Apple ID login from when Apple had that previous social networking portal called ‘Ping’ and it was successful. For some reason they’re limiting it to past Ping accounts (or perhaps it’s an error, that Apple should open up the ability to start fresh with a new Apple ID not previously associated with Ping). @ChrisRobley:disqus @meriamber:disqus

    • Stephanie Bowman Boyd

      I was also having the same trouble with Step 2. Then I actually logged in to iTunes on my computer using the new account and added credit card info and agreed to terms of service. Then, voila, it let me get into iTunes Connect.

    • Step 2 not always works, for me yes, do not lie!

    • wwgroovecorp

      I had trouble with firefox and safari, but google chrome let me do this.

  • Hmmm. I’m not sure. I’ll have our digital distribution team get in touch with Apple to see if there’s a solution.

    @ChrisRobley

    • Thank you!!

    • StevenCravisMusic

      @ChrisRobley:disqus @meriamber:disqus I have a response to this issue, above this comment.

    • StevenCravisMusic

      @ChrisRobley:disqus or maybe it pertains more to whether a setting is enabled on a mobile device (or computer) for ‘iTunes Connect’ though, I don’t think I see that on the current iOS settings options. If it DOES receive logins from our previous Ping accounts, I hope that Apple maintained our followers to be carried over to Connect, one possible benefit of using the same Apple ID as was used on Ping before, for those who did.

    • STEVEN KENT

      I spent the last two days trying to log into ITunes Connect, I was transfered from Apple Chat, to Apple Support, to Apple Developer who then proceed to tell me I needed an Developer ID and this was only available by completing a form via email. I’m still waiting for them to send me a form. It’s absolutely crazy, as know one knows what is going on. I received the same message “Your Apple ID isn’t enabled for iTunes Connect”

    • Damone Deezy Malone

      hey Chris could you send me that email I can’t put and artist banner on my profile send it to moneismusic@gmail.com

  • Well, we’re going to send the email out this week, BUT… the info in the email will basically just link back to this article (which I’ve updated with the instructions). So, if you read the new version of the article here you should be able to request access to your artist profile today!

    @ChrisRobley

    • It’s not letting me do anything. I click the + and that’s as far as I can get. I also have the artist with same name problem and have e-mailed about it before. I have just e-mailed cdbaby again. I’ll stay optimistic.

  • Hey Victor,

    Thanks! And just to make sure you saw it, I revised this article so it includes the instructions for claiming your artist profile. (You don’t have to wait for an email from CD Baby to get started).

    @ChrisRobley

  • Gene Roca

    Hi.. Do we have to get in touch with you guys if the album is already being sold in itunes, or is that entirely different?

    Thanks.

    • If it’s already on iTunes, and if you have opted in for distribution to streaming services (such as Rdio, Spotify, etc.), then your music will be available in both iTunes AND Apple Music on June 30th.

      If you’re wondering about claiming your artist profile, you can do that now (as long as your music is in iTunes already).

      @ChrisRobley

      • Old Man

        Is Apple paying any better than any of the other streaming services, or are they screwing artists and songwriters just as hard as Spotify, etc.?

    • StevenCravisMusic

      Hi Gene, one technique I use is to go to http://www.google.com/alerts (where you can auto-alert your own email address about any searchable topic or phrase) and put a search phrase in such as
      Gene Roca iTunes
      (Or better yet, your name, album name and itunes ) and as soon as it’s live on iTunes an internet feed will get that info to your email as a ‘Google Alert’.
      Steven

  • As of 6/11/15 @ 10:50am PST attempted login to itunesconnect shows the following error message:
    Http/1.1 Service Unavailable

    https://itunesconnect.apple.com/WebObjects/iTunesConnect.woa

  • Did you try anything different, or did their system just kick into gear?

    @ChrisRobley

    • After about 30 minutes I refreshed the page, the error message disappeared, and I was successfully logged in.

  • I would like some clarification on #5. There are other artists with my same name on iTunes. Are you suggesting that I should enter the general URL for the iTunes store in the “Add an artist” field? If so, which URL (https://www.apple.com/itunes/) ? More clarification on this issue of artists-with-the-same-name disambiguation would be helpful.

  • If you do a Google search for your artist name AND iTunes, one of the top results will most likely be your artist page on iTunes. For instance, here’s mine: https://itunes.apple.com/us/artist/chris-robley/id69863501

    Find that page for your music on iTunes and enter that URL into that field. iTunes will search its database and should auto-suggest YOUR music.

    @ChrisRobley

    • The problem is: my artist page on iTunes has several other artists with my name. When I enter my artist page URL in the “Add an artist field” it shows the mug-shot of one of the other “Brian Kelly”s. Do you know if Apple offers a solution to this artists-with-the-same-name problem?

    • My artist page on iTunes has several other artists with my name.
      https://itunes.apple.com/us/artist/brian-kelly/id65066099
      When I enter my artist page URL in the “Add an artist field” it shows one option to select: “Brian Kelly” next to the mug-shot of one of the other “Brian Kelly”s. I’d rather not just forge ahead and try to muscle my way to be THE artist with my name. That’s not a solution to this common problem (see: John Williams, Bill Evans…). Does Apple have a solution to the artists-with-the-same-name problem with regards to creating Apple Music artist profile?

      • Send us an email with details and we can request changes from Apple.

        @ChrisRobley

        • Corinna Jane

          Yes, I have a similar problem.

      • StevenCravisMusic

        Brian, I highly recommend you give the specific URLs to everyone of your albums (to CDBaby to pass on to their iTunes contact). And explain you need one artist id for specifically all of those albums, and not any of the other albums that are by other ‘Brian Kelly’s. So that when someone clicks on the word ‘Brian Kelly’ right under YOUR album title, it goes to only this list of YOUR albums.

        I once was able to get iTunes to do almost the opposite fix for me, and they did. In my case, I had too many versions of my artist name I had created, (like Steven Cravis Piano & Soundtracks) yet got them to organize ALL my albums under one umbrella artist URL which is https://itunes.apple.com/us/artist/steven-cravis/id6366669 @briankellymusic:disqus

  • Johnathan Lindsay

    whenever I get to step 2, it says “Your Apple ID isn’t enabled foriTunes Connect. Learn More”…what do I do from there?

    • StevenCravisMusic

      They seem to have a problem where they’re only allowing Ping (past created, for the previous iTunes Ping network that didn’t last) in for this.

  • Lots of people have been having that issue. A few have written back and let me know that it resolved itself when they tried later. So I guess the best advice is: wait a little bit and try again.

    @ChrisRobley

  • Michael Moon

    I can only find my or any itunes music through itunes itself not on the web through google so how does one find a URL? Putting just my name in apple music doesn’t bring me up, just others with similar names… hmmm… No problem finding myself on itunes though. Just no link or URL. I feel like I’m missing something very basic here. Any suggestions?

  • Michael Moon

    Ok I finally figured it out. For anyone else that couldn’t find out how to get the link URL go to your itunes store and Ctrl click your name and copy link.

    • StevenCravisMusic

      I think once you can get in, and see the + that even entering your artist or band name can find you, but yes, your artist URL is best.

  • MikeCaesarFan

    I can’t get past step 2. There’s not a plus in the corner to select.

  • Liberalliberator

    Hey Chris,

    I have a CONNECT account as an author of books….but, when I go in and try to connect as an artist….no option appears on the screen…. just the Books info is there. How to I make ro find an artist option?

  • Auston

    It will let me log in, but it doesn’t have any of the buttons pictured above. Is it because I am an Apple Developer? I also tried with a new iTunes account, and then it said “Your Apple ID isn’t enabled for iTunes Connect”.

  • I went through the process. I’m really looking forward to any means that will help me promote my music before I release my first album at the end of this year.

  • You can right click on the artist name in the iTunes Store to get the link.

    @ChrisRobley

  • JD

    Two questions:

    1) “If it’s already on iTunes, and if you have opted in for distribution to
    streaming services (such as Rdio, Spotify, etc.), then your music will
    be available in both iTunes AND Apple Music on June 30th.” – how can I keep my release on iTunes but stay out of apple music (and keep my other streaming services on)? I.e. in the absence of a dedicated election option on my DD listing page, how can I opt out *only* from apple music?

    2) Does anyone know what happened to the comment of a user from last night, who quoted some calculated numbers regarding the required plays on apple music for a $20 income, also mentioning that in order to pay for rent from apple music income, one would have to own the entire Rolling Stones catalog? I thoroughly enjoyed the post but can’t find it anymore…

  • My band shares the same name with a rapper. We have 3 albums under our artist store URL and he has one under ours as well. Do you know how I can extricate him from us?

  • Bruce john

    I got to stage 5 and was able to add my URL, but the system would not allow me to “Add” – I only had the option to cancel. How do I get further?

  • Hmmm. I’m not sure there. Some folks who’ve had trouble waited a day or two and then had success (maybe Apple is swamped or having glitches?). If you try again now, any luck?

    @ChrisRobley

    • Daigle

      I’m having this same issue. My Apple ID is already set up as a developer and I don’t see the Artists button (or any of the ones above) as an option… any update on this?

  • I think they’re having some glitches (probably because they’re being swamped with artist requests right now). I’d recommend checking back in a day or so.

    @ChrisRobley

    • Bruce john

      Ok

  • Send an email to cdbaby@cdbaby.com and we can alert Apple to separate them.

    @ChrisRobley

    • blackberrycrunch

      @3RDegree: Artists can also contact Apple directly in order to get this solved. I did this by simply using the contact from and a member of the Apple team got back to me, asking which songs I would like to be associated with the new artist ID they were going to setup for me. It was solved in two days.

    • JøhñPäūł

      I have a similar thing but on Spotify… Another guy’s album is interlaced with mine. Do you guys separate that or spotify? guess i should email you as well then? hehe

  • 1) Send an email to cdbaby@cdbaby.com and we can change that for you. When signing up new albums, artists will always have the option to customize their distribution per-partner.

    2) That comment is on this post: http://diymusician.cdbaby.com/2015/06/apple-announces-apple-music-the-new-music-streaming-service/

    @ChrisRobley

  • So you’re never given the option that is shown beneath step #3? Hmmm. I’m not sure in that case. I would suggest contacting Apple and asking if you can manage your books AND an artist profile from the same Connect account.

    @ChrisRobley

    • Mark Grosz

      Hi Chris, I am an iBooks author and had the same problem. I went to the main apple site, clicked on search, put in iTunes Connect in the search box. The screen gives you some FAQs and if you scroll to the bottom you will see “iTunes – working with iTunes Connect”. Click on that link. It took me to the Apple Music Connect top screen. Scroll to the bottom and click on “Get Started”. You then get the screen where you can click + to add an artist. That leads you to the page where you click on your name and page in the iTunes store.

  • SStanard

    Thanks!! CDBaby is the best. Otherwise I wouldn’t have a clue how to get some of this stuff done and rockin’.

  • mackeysasser

    Does anyone know if it would be wise to create a new apple ID for your band when you set up your connect account?

    If I use my personal apple ID to claim my Connect profile, will it be easy to keep things separate? I’m not sure what exactly will be on the Connect profile, but I’m wondering if I end up paying for an Apple Music account, if my personal account will be tied in with my band profile…personal playlists or listening history or whatever…I guess these things are fairly separate on Facebook, so maybe it will be like that.

    If you have a Connect profile, but you aren’t paying for Apple Music, will that limit what you can post/share on your band profile? It seems like it would be hard to link to songs/playlists streaming on Apple Music if you don’t have an Apple Music subscription.

  • I’m actually not sure about that. I suppose if you don’t mind having multiple IDs, it couldn’t hurt. Also, great question on the Connect/Apple Music subscription link. I had assumed not, but I’ll ask Apple.

    @ChrisRobley

    • mackeysasser

      Were you able to get any additional info from Apple?

  • Anti Phones

    When I log in to itunesconnect I don’t get the artists option, perhaps because I’m in the UK? I hope UK and other non-US artists are not loosing out on the opportunity to claim their artist pages. Certainly looks that way.

    • Ángel Javier Esquivel

      I’m in Mexico and fortunately I submitted my request, it’s still pending, but I could access the portal

  • blackberrycrunch

    Just wondering: Has anybody already received an approval from Apple? My artist entries are still “pending”. Thanks.

    • I haven’t gotten an approval yet on any of my requests (for 3 different artist names).

      @ChrisRobley

      • mackeysasser

        Do you have three different apple IDs for these, or did you just use one ID to claim all of them?

        • I used the same Apple ID to claim all three artists.

          @ChrisRobley

          • JøhñPäūł

            I have has mine Verified but didn’t get told?!?! Plus nothing more than that. there are no links or anything else.. maybe tomorrow there will be more. I think its been a little too quiet for my liking.

          • JøhñPäūł

            I have has mine Verified but didn’t get told?!?! Plus nothing more than that. there are no links or anything else.. maybe tomorrow there will be more. I think its been a little too quiet for my liking.

    • My question too… still pending verification…

    • My question too… still pending verification…

    • we received a APPROVAL for our artist. Took about a week time frame.

  • Steve

    Regarding the issues/problems with getting past step 2… I had the same problem on my Mac, but as soon as I tried the same exact thing on my IPad it went right through.
    Hope this helps !

    Steve

  • We’re talking to them about this right now. Should have some answers in time for launch.

    @ChrisRobley

    • mackeysasser

      Great! Thanks!

  • StevenCravisMusic

    By the way a URL that I’ve found most easy to remember, that works, is http://itunesconnect.apple.com

  • Dale Sechrest

    If you don’t have a MAC you can’t work on the Apple Connect. Per Apple Connect Website: The requirements to work directly with Apple are listed below:
    Technical Requirements:
    A Mac running OS X 10.5.8 or later

  • Dale Sechrest

    Maybe I’ve hit a wrong button!
    More requirements that are needed from itunesconnect.apple: Content Requirements:

    At least 20 albums in your catalog
    UPCs/EANs/JANs for all products you intend to distribute
    ISRCs for all tracks you intend to distribute

    Financial Requirements:
    A U.S. Tax ID
    A valid iTunes Store account, with a credit card on file
    Apple does not pay partners until they meet payment requirements

  • Amelia Blake Garner

    That worked great, thank you! However, on our artist page itunes has included an album by a band with the same name that is no longer together. We have three albums and the first listed is from someone else. No idea how to fix that, since their album is showing up on our artist page!

    • I’ve had a similar problem for years, only with an active artist. Unfortunately we’re both solo, and use our (fairly common) names. I really wish that services would get better at disambiguation.

  • Send an email to cdbaby@cdbaby.com and we can see if they’ll separate that artist’s album from yours.

    @ChrisRobley

  • I believe we’ll know more by early next week.

    @ChrisRobley

    • Daigle

      Any updates for the developer IDs? Thanks!

  • Ah, awesome. Thanks for the info and steps. Very helpful.

    @ChrisRobley

    • Mark Grosz

      Not sure how the Connect App or web version will act when it all goes live. We’ll cross that bridge when we get there! :).

  • Hmmm. Sounds like you’ve ended up at the signup process for iTunes Connect as a label.

    @ChrisRobley

    • Dale Sechrest

      It’s a bit crazy, Christopher. I created an account yesterday. Today I tried to sign in and it says my Apple ID isn’t enabled for iTunes connect, which is what I had created an account for yesterday! From there, you click, ‘Learn More’, from there you go to ‘Sell Your Content’. Then you choose, ‘media / music’, and it takes you to ‘Music Provider FAQ’ page. There is 1 link pertaining to ‘connect’ and it takes you right back to the sign in page, where the ID is not enabled. ??

      • Sounds like you’ve wound up in the place where you’d register if you were an aggregator. Can you back up to the beginning of the process and start over as an artist?

        @ChrisRobley

  • Alice DiMicele

    I don’t have a Ping account and I can’t get in. suggestions?

  • Thanks so much for your help – it all worked perfectly 🙂

  • It does not find my artist account. Even when pasting in the link it thinks I’m a different artist. I’ve tried this repeatedly for the past couple weeks thinking it would resolve but it has not. Please advise.

  • Step 4 hasn’t worked for me since the date of this article…the cursor never appears to click the + sign in Step 4. Thought i’d wait until launch and it still doesn’t work.

  • marshallsplace

    Ok I’m in and I have my apple music profile – can I only update profiles using iOS?

    • Ángel Javier Esquivel

      How long does it took to Apple to approve your request?

  • Hmmm. Have you tried this in different browsers? I wonder if it’d work in Safari?

    @ChrisRobley

  • I think as of right now, yes. Apple Music on a desktop requires iTunes 12.2… which, strangely, has not launched yet (at least not as of this morning). Hopefully once they post that latest version of iTunes you’ll be able to make updates from your computer too.

    @ChrisRobley

    • marshallsplace

      Thanks for that Christopher…so either wait for the new iTunes 12.2 for PC or buy iOS (and hardware)!

    • marshallsplace

      OK I have iTunes 12.2 – how do I add content to my artist profile?

  • Weird. I would suggest writing Apple Support. They can help straighten it out.

    @ChrisRobley

  • Izzy513

    We have an approved artist profile, have been selling on iTunes through CDBaby a long time, but when we try to log in to Connect on an iOS device with the app it says the profile is not associated with a Connect account, even though we can log in on the computer with the Apple Connect url (but not do anything). It looks like the artist is going to be required to join the $9.99/month membership. Is that how this is going to work? Does anyone know? Because why would we pay to post comments and pictures when we already sell on iTunes and post on the web and Facebook, for example. I realize it is a nice feature for connecting with fans, but I do not see where it says the artist must pay a monthly membership fee. I already have an account personally set up. I emailed Apple Connect support yesterday but no response yet.

  • andrewmcknight

    I have music in there both solo and with my band via CD Baby – can I get two artist accounts on my one email?

  • JetBelly

    so far, so good. 🙂

  • I can’t get into my profile – there’s just nothing to click on (using an iPad mini)

    • The post button has appeared, but is there any way of changing your profile pic?

  • Corinna Jane

    I have done all of the steps and was approved but I cannot find any way to edit or otherwise engage with my artist profile. Not sure what to do.

    • Adam Ronin

      Came here to look for THIS. I want to know how to add my photo and customize colors like every other artist has.

      • mishan

        Hi Chris,
        can you send me that email too please (same problem over here) to mishan@alvik.cz Im sorry to make you do this over & over.. anyhow, thanks!

        • About updating your Apple Connect profile with an artist photo…

          That’s something we can handle for you manually, but ONLY IF you’re using CD Baby for digital distribution. We have no access to any album in Connect unless that album has been delivered to Apple by CD Baby.

          So, if we’re handling your distribution, please email cdbaby@cdbaby.com with your:

          1. Artist name
          2. CD Baby username
          3. Apple ID username
          4. Square, hi-res artist photo (must be minimum of 1200×1200 pixels, but recommended at 2400×2400)

          As for biographical info for each artist, Apple Music gets its bios from All Music: http://www.allmusic.com/ — the same source where iTunes has been pulling its artist info for a decade.

          I’d suggest you check out All Music’s submission guidelines and send your music in for review.

          @ChrisRobley

    • Bps

      I have the same problem

  • Heather W. Reichgott

    Is there no web browser interface for Apple Connect? I was able to claim my artist profile, but that appears to be all I can do from a web browser — can’t make posts or actually use the service in any way. I own a PC running Linux and an iPod touch that’s all of 2 years old and can’t upgrade past iOS 6.1.6. Not planning on buying a new computer or device just to use Apple Connect.

  • disqus_5Wt4pm0gZV

    Hi Chris, Would CD Baby post an update to this article (or a new article) when artists with PCs can use Connect to make posts? I was just approved by Apple Music to use Connect but don’t have an ios8 device or a Mac. Thanks.

  • Matthew D Fritz

    So I got the go ahead from apple to start posting on connect, and I have iTunes 12.2 on my pc but the post button that they tell you is on the upper right corner doesn’t exist. I tried on a Mac laptop and it was the same. I was able to login on a friend’s Iphone and I saw a post option there, but it was very crude and vague as to what you need to do if you want to do more than say Hi to your nebulous followers. So I suppose we have to wait and see if iTunes 12.3 has a post button and other basic functionality, but to be honest, the interface for apple music and especially the connect feature looks like a complete joke. Apple music is the clunkiest, most confusing, non intuitive, and non practical platform I’ve ever used. Then this connect thing really takes the cake for let downs. Did a third grader come up with this or what? If you look at the connect tab, and an artist has something posted, it is essentially a tweet (maybe a pic, or video) and a list of comments on an otherwise blank page. Nothing engaging at all. Furthermore, after hours of trying to figure out how to post something to my page, I never even found my own artist page, just my iTunes store page which can’t be customized. Maybe I’m spoiled by Google play music, but this is a lot of hype over a mockery of a platform.

  • your apple id stores all your personal playlist and etc. linked to that account. You can add as many artists as you like under one APPLE ID account.

  • Yes. So far one PC user has commented here saying they couldn’t find any post function on their PC version of iTunes 12.2. So… hopefully the next version will make that an option.

    @ChrisRobley

  • That’s odd. You definitely don’t need a developer ID to login. Just an Apple ID.

    Try this link: https://itunesconnect.apple.com/WebObjects/iTunesConnect.woa

    @ChrisRobley

    • STEVEN KENT

      Chris, yes I’ve tired that link. I tired again today and I’m still getting

      “Your Apple ID isn’t enabled foriTunes Connect.” I did not have a previous ping account. And I’m still waiting for apple to send the needed information for a developer ID as they instructed via email only. I can’t tell you how very frustrating this whole process has been and still be hear over a week later with nothing working.

  • Not really sure. I got my acceptance emails right around launch time, so I don’t know what the post-launch verification timeline is. Have you heard back yet?

    @ChrisRobley

    • Ángel Javier Esquivel

      Yep, actually I got accepted on Sunday!

  • Yes, you can manage multiple artists from a single iTunes Connect account.

    @ChrisRobley

  • We haven’t gotten the detailed rundown yet, so I’d suggest contacting Apple Support.

    @ChrisRobley

  • Cool. Glad to hear it.

    @ChrisRobley

  • Kember

    I have yet to be accepted by Apple. My request seems to still be in “pending verification” and i did this on launch day. Any idea who i can contact to speed this up! Its been over a week.

  • Uhh…anybody still waiting on Apple to approve them???

  • Gerry Lane

    Thanks Chris, just did it and, it went without a hitch. Much appreciated my friend…keep up that great work!

  • thanks ,just followed the process as described above and got my artist page sorted

  • Steve Sensenig

    I’m getting the “ID not set up for Connect” (or whatever the wording was) message that many others mentioned. And no, I was never a Ping user, that I can recall. So….has there been any progress on this front with CDBaby’s relationship with Apple? When I click the “learn more” link, it takes me to the sign up page as if I were an aggregator or label myself. Obviously not where I need to be.

  • Have same problem, but with an active artist of the same name (it’s so fun to have a common name).

  • Have same problem, but with an active artist of the same name (it’s so fun to have a common name).

  • Hmmm. If you’re still getting that error this far after the launch, I’d say you should contact Apple Support and see if they can link it all up correctly.

    @ChrisRobley

  • Not sure what Apple’s verification timeline is. Have you been verified yet?

    @ChrisRobley

  • Not sure what Apple’s verification timeline is. Have you been verified yet?

    @ChrisRobley

  • If you haven’t already, contact us at cdbaby@cdbaby.com with all the details and we can have our digital distribution team look into it for you.

    @ChrisRobley

    • Thanks, I hadn’t yet (this round) I’ve gone back and forth a few times over the years though. Maybe it’s better now. Worst of it is starting up a “radio” station w. my artist and having all acts similar to him (and his stuff) pop-up. I’ll send something. Also, after following these instructions, I have control of my profile. Thanks for the heads up.

  • Just sent you details via email.

    @ChrisRobley

    • Joseph X. Burke

      Greetings! Might I request the information also? I can’t seem to find it anywhere!

      Thanks!

  • Just sent you an email with details.

    @ChrisRobley

  • I just sent you an email with details.

    @ChrisRobley

    • Christopher Robley Hello Chris. can you send also to me the details? thank you anticipated 🙂

      • Just sent you details by email.

        @ChrisRobley

        • thank you Chris for the immediate answer 🙂

          • Bryant

            Same here. @ChrisRobley:disqus I’ve been searching the web for an answer. I’m also an approved artist.

        • Synth Marcus

          Hi Chris, can you help me, too ? Like Corinna, I cannot edit my artist profile although I am also approved (green light). Thanx, Marcus.

        • Hi Chris, I have the same issue here. My profile is verified (green light) I made two posts a couple of weeks ago, but now the ‘new post’ icon don’t show anymore… any hint? Thanks in advance

    • Aaron

      @ChrisRobley:disqus It seems that information on changing photos and customizing the profile page is nowhere else on the internet… except the email you are sending to those who ask… So, could you please email me too?

    • Hi Chris! I’m having the same trouble, can’t find a solution.. Might you please email me too? Thanks!

    • Hi, Chris, can you send the details to me as well?
      I can post through iPhone as usual, but then I can’t edit to add photos and customizing the profile.

    • Trevor Petrie

      Hi Chris, could you please email me these details too? Thank you!

    • dune tourch

      can you email me this as well??

    • Pepe Alderete

      Hi Chris, can you send me the email too, please? 🙂

    • Taylor G

      Hey Chris, can you send me an email on how to do this please? I’m sorry to make you do this over and over again. taylormangray@gmail.com

      • Updating your Apple Connect profile with an artist photo is something we can handle for you manually, but ONLY IF you’re using CD Baby for digital distribution. We have no access to any album in Connect unless that album has been delivered to Apple by CD Baby.

        So, if we’re handling your distribution, please email cdbaby@cdbaby.com with your:

        1. Artist name
        2. CD Baby username
        3. Apple ID username
        4. Square, hi-res artist photo (must be minimum of 1200×1200 pixels, but recommended at 2400×2400)

        As for biographical info for each artist, Apple Music gets its bios from All Music: http://www.allmusic.com/ — the same source where iTunes has been pulling its artist info for a decade.

        I’d suggest you check out All Music’s submission guidelines and send your music in for review.

        Thanks!

        @ChrisRobley

  • Annie Driscoll

    I’ve tried following the steps, but when ever I click on the Artists link it takes me to an error page that says “the page you are looking for cannot be found” I am doing this from a PC…does that make a difference? does having an apple music account/connect account before you do this step make a difference? I am confused…

  • CHRISTOPHER. Add profile photo and customize colors? Sorry to bother you my man, would appreciate the help asap.

  • I cannot get beyond Step #5. I’ve entered “Artist Name,” copy/pasted my “Artist” iTunes link, and get nowhere. NOTHING happens when I enter “Artist Name” (only the ability to hit “cancel” shows) but at least the iTunes link fail displays: “The artist page link is invalid. For more information, see the contextual help.” I’m on a MAC running OS 10.7.5 and have tried on CHROME and FIREFOX browsers.

  • I’d suggest contacting Apple Support. They should be able to give you some guidance.

    @ChrisRobley

    • Thanks Chris! I just wrote ’em; we’ll see what they say!

  • It shouldn’t make a difference to have an Apple Music account first. If you’re still having trouble, I’d suggest contacting Apple Support for help.

    @ChrisRobley

  • verified, thanks cdbaby

  • Fiona Joy

    I claimed, I am now verified. I log in and see my artist name and album cover there but nothing past that works? Just completely nothing. Whats the point?

    • Jim Nephin

      Same thing verified but nothing there just an album cover no links to tracks etc…

  • Just sent you an email with details about the photo.

    @ChrisRobley

    • Hi Chris,

      Would you please send us that email with details about adding a profile photo and customizing colors? Thanks, Cheryl

  • Fabrockators

    Stuck on step 2, when I enter my id and password, it says Your Apple ID isn’t enabled For iTunes Connect.

  • I would suggest writing to Apple Support. They should be able to help you out.

    @ChrisRobley

  • Sure thing. I just sent you an email with details.

    @ChrisRobley

  • Absolutely. I just sent you an email with details.

    @ChrisRobley

    • yurai

      hi, May you tell me, too?

  • For the benefit of anyone else who faces an “artist with the same name” problem I am posting the steps I took to successfully resolve that problem for myself (thanks to Chris Robley and the folks at Apple).

    6/13/15 – I signed in to Apple Music Connect (http://artist.itunes.apple.com) and opted to manage “Brian Kelly (solo artist)” even though it included albums and songs by other artists with the same name. It was the only “Brian Kelly” available for me to select 🙁

    6/15/15 – I requested (via cdbaby@cdbaby.com) that Apple separate my albums/songs from other artists with my same name. In other words: create a separate artist ID for me.

    7/8/15 – I received an email from Apple informing me that I am now authorized to use the account “Brian Kelly (solo artist).” The bad news is that the “Brian Kelly (solo artist)” that Apple verified
    and that I manage in my Apple Music Connect account is a different
    Brian Kelly. The good news is that on the same day Apple notified me that they created a separate artist ID for my albums/songs.

    7/9/15 – I added the correct “Brian Kelly (solo artist)” to my account. Now I have two artists, both “Brian Kelly (solo artist), listed in my Connect account. I sent request to Apple Connect for them to remove the one that is currently Verified (via form on http://support.applemusicconnect.com) and attached a screenshot.

    7/13/15 – Apple verified my artist account “Brian Kelly (Solo Artist)” created for my two albums. The other Brian Kelly account is still listed in my iTunes Connect account – awaiting removal.

    7/24/15 – Apple removed the other Brian Kelly from my Connect account. All is resolved!

    • Awesome. Thanks for posting those details here. Glad it worked out!

      @ChrisRobley

    • Aaron

      Thanks for this info.

      I have a somewhat similar problem. I’m claiming my artist profile for a CD released 10 years ago. (A new one coming soon so I want to have my profile ready). The problem is that there are other artists with the same name that show up under my current iTunes Store Artist page URL. My album shows up in its entirety but a 3 or 4 other songs from other artists are also included.

      I went ahead and claimed the artist profile (despite the CD cover being from someone else). Will I be able to discard these songs later once I have access to the profile? Or maybe I’m making more problems for myself by attempting this before getting formally separated by CDBaby / Apple?

  • Stephen Washburn

    I’m curious, how long did it take to go from ‘Pending Verification’ to actually verified?

  • My “solo artist” profile has now been “verified,” so I guess it is “up.” Drag though, that the only way to upload/add content to it is through an iPhone/iPad!! (“Right now, you can only upload from your iOS device but we’re working on allowing you to post from your Mac or PC.”)

  • I tried the steps listed in the article, but I had more success with this link:
    https://members.cdbaby.com/faq.aspx#digital50

  • I went ahead and created a walk through on how to upload music to your apple connect band page. Hope this helps some of you:)

    http://www.sunsetsandhearts.com/journal/2015/7/8/apple-music-connect-or-how-i-learned-to-stop-worrying-and-love-the-cloud

  • Nice. Thanks for sharing. Great step-by-step breakdown of that process.

    @ChrisRobley

  • I’ll email them to you … now.

    @ChrisRobley

  • Just sent you an email with details.

    @ChrisRobley

    • Having the same issue – i’m approved but can’t edit anything.

    • Dee Lee (DJ腹黒山)

      I need your help ,too @ChrisRobley please.

    • Shontaye Lucas

      Going through the same. I can’t edit my profile with apple music. Please help?

  • Just sent you the email.

    @ChrisRobley

  • Email you the details.

    @ChrisRobley

  • Weird. Yeah, I’ve heard about this from other artists too. Must be an Apple glitch. I’d suggest contacting Apple Support.

    @ChrisRobley

  • Yeah, I would call or email us with the details (assuming you’re distributing through CD Baby) and we can help straighten it out with Apple.

    @ChrisRobley

  • maskaraidagent001

    @ChrisRobley:disqus would you mind sending me that e-mail on editing the profile picture and colors on my apple connect artist profile? It is LITERALLY nowhere to be found on the internet. It would be greatly appreciated…

  • Just sent you the email with details.

    @ChrisRobley

    • maskaraidagent001

      Thank you!

    • S Lord

      Hi @ChrisRobley:disqus, would you be able to send the details across to me via e-mail also? It would be massively appreciated. Many Thanks.

  • Do Artists need to have a Iphone to even participate in this or am I missing something?

    • From what I understand, iOS devices are the easiest/only way to make certain updates through Apple Music right now. I’m hoping they change that soon.

      @ChrisRobley

  • Just sent it to you.

    @ChrisRobley

  • I just emailed you details.

    @ChrisRobley

    • Caden Jester

      Hey Christopher, can you send me that information as well? @ChrisRobley:disqus

  • Kris Kompute

    Same. Tried on my phone and it didn’t work. Worked perfect on my MacBook Pro.

  • 802 Trip

    Worked for me, just waiting for it to be approved now.

  • Rob K Music

    I was authorized within 24 hours. THANKS!

  • I just sent you the details by email.

    @ChrisRobley

  • I just sent you the details by email.

    @ChrisRobley

  • Marlena Rocks

    I have a request pending but I submitted on June 29, 2015 and still no response. Can I contact someone at Apple? Or can anyone help me in moving this along?

  • Yeah, I would recommend you contact Apple Support.

    @ChrisRobley

  • Ricardo Barba

    I too have looked for a way to get a Bio and artist image online and this is the only place to get it! THIS is exactly what I have been looking for! Anyone want to send me that information over?
    Rickygomac@gmail.com

  • I just emailed you details about changing your info on Apple Music.

    @ChrisRobley

  • I just emailed you details about changing your info on Apple Music.

    @ChrisRobley

  • Apologies for the delay on this response. I just emailed you details about changing your info on Apple Music.

    @ChrisRobley

  • Apologies for the delay on this response. I just emailed you details about changing your info on Apple Music.

    @ChrisRobley

    • Natascha Schorer

      HI Chris, please could you email me these details also? Thank you!

  • Johnny Reed

    Worked Great the first time! LIsten to Lucky Lucky You! Johnny Reed http://www.johnnyreed.com

  • Sure thing. Just emailed you.

    @ChrisRobley

  • WiddlyWah

    I entered my artist page link, but the add button won’t light up or let me add it.. Am I missing something? I did all of the steps and it doesn’t tell me it’s an invalid link.

  • Might be a glitch. If you try again today and don’t get results, I’d suggest writing to Apple Support.

    @ChrisRobley

  • Just sent it. Holler if you don’t receive.

    @ChrisRobley

  • Sure thing. Just sent you an email.

    @ChrisRobley

    • Graeme Hindmarsh

      Hi Chris, Could you please also send me those details – you seem to be the only one with the answer. Thanks

  • Sure thing. Just sent you an email.

    @ChrisRobley

  • Just sent you an email.

    @ChrisRobley

    • Roman

      Wazzup?) Please could you email me these details also? Thank you very much!

  • Miguel Meléndez

    I am having some major issues with all this albums and artists with the same name (of which I had no idea existed, even when I searched extensively months ago) showing up in my profile. it is really annoying and sad. I was so excited to get this on apple music and now it sits next to the weirdest unrelated material. Anyone know how one can change artist photo, bio? and dis-associate other stuff from clumping up together?

  • Just sent you an email with details.

    @ChrisRobley

  • If CD Baby is your distributor, send us an email with details.

    @ChrisRobley

    • Miguel Meléndez

      I used distrokid. At this point I am in contact with apple finally, so things are moving on. I really appreciate your quick reply chris!

  • Yes indeed.

    @ChrisRobley

  • Just emailed you.

    @ChrisRobley

    • Cameron Clark

      May i have the email? camclark3@gmail.com

      • You asked about updating your Apple Connect profile with an artist photo.

        That’s something we can handle for you manually, but ONLY IF you’re using CD Baby for digital distribution. We have no access to any album in Connect unless that album has been delivered to Apple by CD Baby.

        So, if we’re handling your distribution, please email cdbaby@cdbaby.com with your:

        1. Artist name
        2. CD Baby username
        3. Apple ID username
        4. Square, hi-res artist photo (must be minimum of 1200×1200 pixels, but recommended at 2400×2400)

        As for biographical info for each artist, Apple Music gets its bios from All Music: http://www.allmusic.com/ — the same source where iTunes has been pulling its artist info for a decade.

        I’d suggest you check out All Music’s submission guidelines and send your music in for review.

        @ChrisRobley

  • Sure thing. Sending now.

    @ChrisRobley

  • Yes. Just did.

    @ChrisRobley

  • I just emailed you.

    @ChrisRobley

  • Yes indeed. Email on its way.

    @ChrisRobley

    • LeAndre Love

      Same here Chris I’m having the same trouble. Can you send me the email too? (Much thanks)
      Drelow00.LL@gmail.com

  • Eric Kuczynski

    I logged into iTunes Connect on my desktop and it will not load my band so I can add us on my profile, even when I directly paste the link nothing shows up and the “add” button is de-activated. How should I handle this?

    -Eric

  • Cayden Anderson

    My music has been on the iTunes Store for over a month, but when I search for my artist name it doesn’t show up so I am unable to add it. Is there a reason why it’s not showing up?

    • Where is it not showing up? On Apple Music? Did you select streaming as part of your distribution preferences through CD Baby? If so, send us an email. If we’ve delivered it to iTunes it should also be available through Apple Music.

      @ChrisRobley

      • Cayden Anderson

        The music is showing up on iTunes and Apple Music, but my band’s artist profile can’t be found anywhere. We don’t have one on Apple Music or iTunes, and when searching for our artist name on the iTunes connect page it doesn’t show up

  • FRANKLIN

    I get this error: Your request couldn’t be submitted.

    Some of your information is missing or in the wrong format.

    I have filed in all the field (even the optional ones) but its not telling exactly what is wrong. please help 🙁

  • Idzmi Darmawan

    Hai Chris, can you help me with this?

  • David Rodriguez

    I’ve been waiting for almost 2 week now do get verified. Does it normally take this long?

  • I’m not sure. I’d send an email to Apple Support.

    @ChrisRobley

  • Hi Ollie,
    Yes. Send an email to cdbaby@cdbaby.com and we can help you out.
    @ChrisRobley

  • Sorry for the delayed response. We can help you out. Just send an email to cdbaby@cdbaby.com.

    @ChrisRobley

  • Hi James,
    Yes. Please email cdbaby@cdbaby.com and we can help you customize the profile.

    Follow me on Twitter: @ChrisRobley

  • Sorry for delayed response here. Things have been crazy. Please send an email to cdbaby@cdbaby.com and we’ll help you customize it.

    Follow me on Twitter: @ChrisRobley

  • I’d suggest sending an email to cdbaby@cdbaby.com (or call us) with the details and we can look into it for you.

    Follow @ChrisRobley on Twitter

  • Please send an email to cdbaby@cdbaby.com and we can help you customize your profile (as long as we’re distributing your music).

    @ChrisRobley

  • Ksean Collard

    How do I claim my Spotify account cd baby made for me?

  • Sounds like there are two issues. First is clarifying the difference between the two (or more) Paul Adams on iTunes/Apple Music. Feel free to email us at cdbaby@cdbaby.com and we can help Apple make a clearer distinction in their store.

    After that, it should be easier to claim your Connect profile on Apple. Also, while you’re emailing with us, mention that you’d like help customizing your artist profile on Apple. We can help with that too.

    @ChrisRobley

  • When you go through the verification process for your artist discography page (once you have at least 250 followers for that artist) you can opt to merge that artist page with your personal user account.

    @ChrisRobley

  • Photo of you: yes.
    Bio: no.

    Apple gets its artist bio information from All Music/Rovi. You would need to submit your artist info to them directly: http://www.allmusic.com/product-submissions

    If they accept it, that artist info will show up on Apple, Spotify, etc.

    As for the photo, if you have trouble customizing your profile, send an email to cdbaby@cdbaby.com and we’ll help.

    @ChrisRobley

    • Paul Adams

      Chris: I got an email verification from Apple Music about claiming my artist page back on 12/28/16. Haven’t heard back from them. Is this unusual?
      Many thanks
      paul adams

      • Hi Paul,

        It’s been about a year and a half since I went through that process, so I can’t recall exactly the steps. But if you’ve been granted access, you should be able to start using Connect. There isn’t really anything else that Apple needs to send you information on at that point.

        @ChrisRobley

  • Hi Paul,
    I can’t remember if I already mentioned this, but you should be getting paid WAY more than $70 for 800k streams on Spotify — especially if you’re the sole owner of the song and the recording. Where are you seeing those streaming totals? (And if you ever feel like there’s a discrepancy or have questions, call us or write to cdbaby@cdbaby.com).

    @ChrisRobley

  • Well, without being in the room with y’all and seeing the paperwork, I don’t really know what was agreed upon and when. BUT… I would say this: it strikes me as strange when anyone starts getting secretive about information relating to a work that multiple people collaborated on. Why not just tell you how it’s performing in terms of sales, streams, etc? If you wrote some of the lyrics, you are a co-writer and are thus owed publishing royalties. When he signed it up with CD Baby, did he include you as a writer on the composer/publisher information? Let’s hope so. Second, are you included as a collecting songwriter with CD Baby Pro? (You’d have to ask him if he set that up for you). I don’t know how you decided to divvy up ownership of the sound recording, but even if you’re only entitled to publishing royalties because you’re a co-writer, you should be able to see an accounting of sales, since the amount of mechanical royalties you’re owed (by him, if he’s the CD Baby account holder) for domestic downloads can be verified by seeing the sales reports.

    Please follow me on Twitter, Instagram, Facebook, YouTube, or Spotify.

  • KingGreen

    Hi @ChrisRobley can you send me the email with the instructions concerning the apple music artist picture please. Greenhypno@gmail.com

  • Hi Paul,

    Sorry to hear that. Maybe send us an email (cdbaby@cdbaby.com) with details and we can look into it.

    Please follow me on Twitter, Instagram, Facebook, YouTube, or Spotify.

  • Thanks!

    Please follow me on Twitter, Instagram, Facebook, YouTube, or Spotify.

  • If we’re distributing your music, please send an email to cdbaby@cdbaby.com and we can help you out with that Apple customization.

  • Pcenginefx

    So I’m verified as a “Band or Group Member” on iTunes Connect, but there is nowhere on the site to do any kind of management of my artist page or details…..just shows a photo of my latest single, and my name…what am I missing here?

  • Aidan Suttlehan

    How do I distinguish two different Artists with the same name?! My singe, Lost It, is available on iTunes under the artist Heritage. But under that same artist are a bunch of random songs I don’t want on my profile. Please help me fix this somehow its on all the digital stores.

  • Aidan Suttlehan

    How do I distinguish two different Artists with the same name?! My singe, Lost It, is available on iTunes under the artist Heritage. But under that same artist are a bunch of random songs I don’t want on my profile. Please help me fix this somehow its on all the digital stores.

  • What happened to Apple Artist profile now?
    Can’t seems to post to it even though there’s “Manage” menu appear at my iTunes.

  • What happened to Apple Artist profile now?
    Can’t seems to post to it even though there’s “Manage” menu appear at my iTunes.